Online Flower Delivery Marks Gate – Detailed Terms & Legal Information

Terms & Conditions for Flower Delivery in Marks Gate

Introduction

Welcome to our Flower Delivery Marks Gate service. These Terms & Conditions (“Terms”) apply to all sales and deliveries of floral products placed through our online flower delivery service for customers in Marks Gate and the surrounding areas. Please read these Terms carefully before completing your purchase. By placing an order with us, you accept these Terms and agree to abide by them.

1. Definitions

In these Terms, “we”, “our”, or “us” refer to the provider of the Flower Delivery Marks Gate service. “You” or “customer” means the person placing an order via our website for flower delivery in Marks Gate and nearby areas. “Products” refers to the flowers, plants, and associated gifts and accessories available for purchase on our website.

2. Order Process

2.1 Product Information
We strive to ensure that the descriptions, prices, and images of our products are accurate and up-to-date. Occasionally, flower varieties or accessories may vary slightly due to seasonal availability or supply chain circumstances. In such cases, we reserve the right to substitute items of equal or greater value without notice, ensuring your order meets the highest standards suitable for online flower delivery in Marks Gate.

2.2 Placing an Order
To place an order, add the desired products to your basket and proceed to checkout. Please ensure that recipient and delivery details are accurate and complete. Inaccurate or incomplete information may cause delays or failed delivery, for which we cannot be held responsible.

2.3 Order Confirmation
Once an order is placed, you will receive an automated confirmation acknowledging receipt of your order. This does not mean your order has been accepted. We reserve the right to decline or cancel any order at our sole discretion (e.g., for reasons including, but not limited to, payment issues, stock unavailability, or delivery area restrictions). A contract will only be formed when you receive a further email from us confirming dispatch of your order.

3. Payments

3.1 Methods of Payment
We accept payment via the payment methods advertised on our website, which typically include major credit and debit cards and reputable third-party payment providers. All payments must be made in full before the order is processed and dispatched.

3.2 Security
All transactions are encrypted and processed securely. We do not store your card details on our systems, and we use trusted third-party payment gateways to process your payment.

3.3 Pricing
All prices are shown in GBP (£) and include VAT where applicable. Delivery charges, where applicable, will be clearly displayed during the checkout process. We reserve the right to change prices without prior notice. The price displayed at the time of order is the price you will be charged.

4. Delivery Policy

4.1 Delivery Areas
Our online flower delivery service is available throughout Marks Gate and surrounding local areas. If you are unsure whether your area is covered, please consult the delivery information section on our website during checkout.

4.2 Delivery Dates and Times
We make every reasonable effort to deliver your order on the requested date and within any selected delivery slot. However, delivery dates and times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances such as severe weather, traffic, or events outside our reasonable control.

4.3 Failed Deliveries
If the recipient is not available at the delivery address, we will attempt to leave the flowers in a secure place, with a neighbour, or follow any specific delivery instructions you provide. If delivery cannot be completed, we will leave a card with instructions for rearrangement or collection when possible. Redelivery may incur additional charges.

5. Cancellations & Amendments

5.1 Right to Cancel
You may cancel or amend your order by contacting us as soon as possible after placing it. Because flowers are perishable and often prepared or dispatched promptly for same or next day delivery, we may not be able to cancel or amend orders close to the scheduled delivery time.

5.2 Cut-Off Times
For standard orders, cancellations and amendments must be requested at least 24 hours before the scheduled delivery date. During peak periods (e.g., Valentine’s Day, Mother’s Day), longer notice may be required. Orders already prepared or dispatched cannot be amended or cancelled.

5.3 Refunds
If your cancellation meets our notice requirements, a full refund will be issued using your original payment method. For non-perishable or non-customised items, you may have additional rights under distance selling regulations. Please refer to our Returns Policy for further information.

6. Returns & Complaints

6.1 Perishable Goods
Due to the perishable nature of flowers and plants, returns are generally not accepted. However, if you believe your product is defective, damaged, or does not meet your expectations, please contact us within 24 hours of delivery. We may require photographic evidence of any issues.

6.2 Resolution
Upon receipt of your complaint, we will investigate and, where appropriate, offer a replacement, refund, or partial refund. Our goal is your complete satisfaction with our flower delivery service in Marks Gate.

6.3 Non-Perishable Items
Returns for non-perishable items or gifts (e.g., vases, cards) are handled according to UK consumer law. Please contact us for return authorisation and instructions.

7. Liability

7.1 Limitation of Liability
Our total liability for any claim arising out of any sale or delivery of products shall not exceed the purchase price paid for the relevant goods. We shall not be liable for any consequential, indirect, or special loss or damage.

7.2 Exclusions
We do not accept liability for failure to deliver ordered goods on time, or at all, where this is due to circumstances beyond our reasonable control, including but not limited to: incorrect delivery details provided by you, adverse weather, transport failures, supplier disruptions, or public holidays.

7.3 Allergies and Safety
It is your responsibility to ensure that products ordered do not pose a risk to the recipient (e.g., allergies or pets that may be affected by certain plants or flowers). We cannot accept liability for any adverse reactions resulting from the contents of the order.

8. Intellectual Property

All content on our website, including images, product descriptions, and logos, are our intellectual property or have been licensed for our use. No content may be copied, reproduced, or used for any commercial purpose without our written consent.

9. Customer Data & Privacy

We process your personal data in accordance with current UK data protection legislation. Personal information provided when placing your order is used to fulfil your flower delivery and is not shared with third parties except as required to provide our services or where required by law. Please consult our Privacy Policy for comprehensive details on how we handle your data.

10. Governing Law & Jurisdiction

These Terms and any disputes arising under them or relevant to your flower delivery in Marks Gate will be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Amendments to Terms & Conditions

We reserve the right to amend these Terms at any time without prior notice. Any changes will be effective immediately upon publication on our website. It is your responsibility to review the Terms before placing each order. Continued use of our service signifies your acceptance of any amended Terms.

12. General

12.1 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

12.2 Waiver
No waiver by us of any breach of these Terms shall be considered a waiver of any subsequent breach.

12.3 Transfer of Rights
We may assign or transfer our rights and obligations under these Terms. You may not assign or otherwise transfer your rights without our prior written consent.

13. Applicability

These Terms apply to all customers placing orders with our flower delivery service in Marks Gate and all surrounding localities.

14. Contact & Customer Service

If you have any questions, feedback, or require assistance regarding these Terms or any aspect of your order, please use the contact form on our website. We are committed to providing a professional and reliable flower delivery service in Marks Gate and appreciate your custom.