Our Freshness Guarantee & Complaints Policy

Fresh Flowers Guarantee in Marks Gate

At Flower Delivery Marks Gate, we are committed to providing every customer with the highest levels of satisfaction. As a trusted local florist serving households and businesses throughout Marks Gate and the nearby areas, we put freshness at the heart of our service. Every bouquet and arrangement leaving our shop is prepared with care, using blooms sourced fresh each day. If you are not fully satisfied with the freshness of your flowers, we offer a no-nonsense returns and refund policy designed for your peace of mind.

Damaged-On-Arrival Policy

We take great pride in ensuring your flowers arrive in pristine condition. In the rare event that your bouquet is damaged in transit or displays signs of significant wilting upon delivery, we urge you to contact us as soon as possible. For best assistance, please get in touch within 24 hours of receiving your flowers and retain the arrangement and original packaging for our review. Our team will swiftly assess your case and offer a prompt resolution.

Freshness Window & Quality Promise

To ensure you enjoy your flowers at their best, we guarantee the freshness of all arrangements for a minimum of 5 days from the time of delivery, provided they are cared for according to our guidelines. Should your flowers deteriorate significantly within this window—excluding circumstances relating to improper care—please reach out to us. Our florists will regretfully request a photo or description to verify the issue and then move quickly to put things right.

Returns, Refunds & Replacements

Customer satisfaction is our priority. If you receive flowers that are damaged, wilted on arrival, or fail to meet our freshness guarantee within the specified window, you are eligible for either a full refund or a replacement bouquet, depending on your preference. To expedite the process, please provide details and, where possible, photographs of the condition upon receipt. We process approved refunds within 3–5 working days and arrange for replacements at your earliest convenience.

Complaints & Feedback

Your feedback matters to us. If you have a complaint about our flowers, delivery, or service, please submit your concerns directly through our customer care channels. Once we receive your complaint, our team will acknowledge your message within one working day. We will conduct a thorough investigation and commit to keeping you updated throughout the process. Our goal is to resolve all complaints swiftly, typically within 5 working days, ensuring you always receive the personal, attentive service you expect from a local Marks Gate florist.

Your Trusted Marks Gate Florist

Flower Delivery Marks Gate is dedicated to exceeding your expectations every time you order with us. Our long-standing reputation in the local community is built on a foundation of reliability, customer care, and a steadfast focus on delivering only the freshest flowers. Whether for personal or business occasions, you can count on us to stand behind every delivery with our unwavering freshness guarantee. Thank you for choosing your local florist in Marks Gate!